How to tell us. Call (469) 555-0197 and explain what happened. Include your name, the property address, the roofer's business name if you know it and the dates involved. Keep copies of any estimate, contract, photos or messages, since they help everyone understand the problem.

What we can do. We will review your complaint and the information you send. If it concerns a roofer we referred you to, we may raise it with that roofer and take it into account when deciding whether to keep sending referrals there. If it concerns the site itself, such as a form error or confusing wording, we will look into fixing it.

What we can't do. We are not a party to your contract with a roofer. We can't order refunds, settle payment disputes, judge the quality of roofing work or step into an insurance claim.

Other places to turn.

• Texas Attorney General. The Consumer Protection hotline, 800-621-0508, takes complaints about a contractor's business practices, including any offer to waive or rebate your deductible.
• Texas Department of Insurance. Call 800-252-3439 with questions about your insurer or how a claim was handled.
• City of Allen Building & Permitting. Call 214.509.4130 with questions about a permit or a contractor's city registration. In another town, call that city's building office.

Using our complaints process does not limit any right you have under Texas law.